Frequently Asked Questions

BuckWatches specializes in handcrafted wooden watches that combine unique designs with eco-friendly materials. Our collection includes various styles suitable for different occasions, ensuring that each piece is both functional and aesthetically pleasing.

Yes, our watches come with customizable engraving options. This allows you to personalize your watch, making it a thoughtful gift for special occasions or a unique addition to your own collection.

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging. You will need to provide proof of purchase. For items shipped to the European Union, a 14-day cooling-off period applies.

Shipping times vary based on the selected method. Standard shipping typically takes 5-14 business days, while expedited shipping is faster but incurs additional charges. International shipping is also available to select countries, with delivery times varying by destination.

If your watch arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged item and packaging so we can evaluate the issue and assist you accordingly.

To exchange a watch, the fastest method is to return the item you currently have and, once the return is accepted, make a separate purchase for the new model. Please refer to our returns policy for more details.

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your package until it arrives.

If your package is marked as delivered but you have not received it, first contact the carrier. If the issue remains unresolved, please reach out to us for further assistance. For undeliverable packages, we will contact you to arrange reshipping, which may incur additional fees.

You can reach us via email at buckwaches@outlook.com or by phone at 52 984 196 2165. We are here to assist you with any questions or concerns you may have.